WARRANTY

At Sit & Sleep, all of our products come standard with a one-year warranty against defects starting from the date of purchase. Manufacturer’s warranty can be up to 10 years on certain components so please ask your Design Stylist for complete details.

Sit & Sleep (S&S) will examine the product and determine if it’s covered under warranty. Sit & Sleep will then, at its choice, either repair the defective product or replace it with the same or a comparable product.

In these cases, S&S will be responsible for the costs of repairs, spare parts, labour and local travel for repairs in-home by our certified technicians, provided that the product is accessible for repair without S&S incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by S&S. Any defective parts removed in the course of the repair work will become the property of S&S. If the item is no longer sold or available by S&S, then S&S will provide an appropriate replacement. S&S will decide, at its sole discretion, what will constitute as an appropriate replacement.

If the product is required to be returned to the S&S Service Centre for repair and the local delivery option was chosen on the original invoice, S&S will pick up, repair and return the item at no cost. If the original order was picked up by the customer or a third party, then the customer will be responsible to drop off at the S&S Service Centre and pick up after the repairs have been completed.

The warranties are valid from the date of purchase at Sit & Sleep and apply to product for domestic use only. The original purchase invoice is required as proof of purchase. The warranty is to the benefit of the original purchaser of the product and is not transferable.